Support & FAQ

Do you need any help? We’re here for you around the clock. 24/7.

  • Do you offer a free trial?You can request it by filling up the Get Started form. Alternatively, contact us at sales@cdn77.com. We’ll get in touch as soon as possible to discuss trial options. The trial duration and data allowance are subject of discussion.
  • Creating live streaming accountAs Live streaming requests are almost always specific, we consult each client individually when setting up their account. Contact us by filling the Get Started form. We will set it up for you and make sure it meets your specific requirements.
  • Do you provide online support?

    Yes. Our skilled and friendly tech team is here for you 24/7 including live chat. You can contact them at https://client.cdn77.com/support.

  • How many channels I can stream?

    There is a default limit of 5 RTMP entry points per account. If you need to stream more than 20 IPTV channels/live streams, contact our team at sales@cdn77.com. We're happy to help.

  • Can I use the service to stream a single event?Yes. You can stream both single events and continuous streams.
  • What analytics do you provide?

    We provide you with a detailed CDN analytics, such as overview of bandwidth and traffic use as well cost per each CDN Resource/stream. Furthermore, you get a clear review of your viewers' requests and CDN cache efficiency.

    As to playback, we can provide a vast range of playback analytics such as a number of views, users, geolocation, device overview, engagement rate and many others. To get playback analytics, deploy Bradmax player or their plugin in Video Players section of Streaming Dashboard.

Get your live streaming up and running