Support & FAQ

Do you need any help? We’re here for you around the clock. 24/7.

  • Can I run more than one stream/channel at once?

    Yes, you can run up to 20 simultaneous streams within your account. We base the bandwidth usage off of the whole account. If you need more simultaneous streams/channels, feel free to contact our sales team at

  • Is transcoding included in the prices?Yes. All Single and Monthly Plans include transcoding of a single stream into 3 qualities. If you need to transcode more streams or more than 3 qualities, contact us to get a custom proposal.
  • What if I exceed the prepaid maximum bandwidth limit?We suggest that you add Pay-As-You-Go credit to your account on top of the chosen Monthly Plan. This way, you don’t have to worry about exceeding the maximum bandwidth capacity. We will charge you for excess bandwidth usage on a Pay-As-You-Go basis with the respective overage rates.
  • How does the Peak-Safety Net work?Peak-Safety Net provides peace of mind if your audience is larger than expected. You can use twice as much of your prepaid maximum bandwidth capacity for a period of up to 4 hours a month. Overage fees are applied only after you've exceeded the Peak Safety Net capacity and/or its time limits.
  • How do I buy the plan?You can simply contact us using one of the forms on the website. As Live streaming requests are almost always specific, we consult each client individually when setting up their account. You can test the service in a trial mode first, then we can discuss the activation of the most fitting plan for you.
  • What payment methods do you accept?We accept credit cards, PayPal and wire transfer.

Do you have any other questions?